COVID-19 – Kennedy Update

Kennedy continues to provide customers an exceptional service and during these unique times, adhering to a safe working and shopping environment.

We are closely monitoring and practicing Government advice on cleanliness and safety guidelines for all our boutiques, including a maximum number of people in the boutique which sits in accordance to physical distancing requirements.


VICTORIA UPDATE | August 2020

In response to the recent developments in restrictions, all Victorian boutiques will now be closed. However, our Customer Care teams remain available to conduct ‘contactless’ consultations and enquiries via phone, video and email, during the following trading hours across all boutiques:

Monday-Friday, 9am-5pm

For boutique details and links to book your next consultation, please click here.

If you have any further enquiries please contact our dedicated Customer Care team at or via phone at +61 3 8614 1100


SHOP ONLINE

Kennedy are delighted to introduce online shopping for selected brands including IWC, Panerai, Jaeger-LeCoultre, Piaget and Ulysse Nardin currently and more brands available to shop online in 2021.

Discover the latest luxury timepieces here.


Kennedy is also pleased to continue providing ‘contactless’ services to our customers with ongoing additional payment and delivery options. Please refer to our F.A.Q. below for further details.

 

F.A.Q

What payment is accepted by Kennedy?

Direct Deposit

Royal Pay (WeChat & AliPay)

Credit Card via NAB Online (Visa, Mastercard, Amex)

Where do you deliver to?

We deliver to all major cities within Australia.

How much is the delivery charge?

For purchases under $5,000 within a Metro area, shipping incurs a fee of $125 + GST. For outer suburbs, shipping is calculated for each order. For orders over $5,000 shipping is complimentary.

How long will delivery take?

A delivery time will be advised by our logistics department once the purchase is complete, however delivery will vary depending on the given address and current climate of events. We will do our utmost to ensure the highest delivery standard possible.

How do I track my package?

Our dedicated Kennedy Customer Service team will be able to provide up to date information on your delivery status. Please see below for contact details.

Tax Free and Layby Purchases

We have made adjustments to our tax free and layby offering. Please discuss with our dedicated team.

Returns

The Customer Service team will be in contact with you upon delivery. For change of mind returns, the cost of returning the product is at the expense of the customer.

Our dedicated Customer Service team are available Monday-Friday, from 9:00am-5:00pm.

For any further information, we welcome you to contact us at or by phone at +61 3 8614 1100.

Welcome to the world of Kennedy, the world’s finest destination for luxury watches and jewellery. Kennedy prides itself on its selection of exquisite Swiss watch brands: Rolex, Patek Philippe, IWC Schaffhausen, Girard-Perregaux, Cartier, Tudor, Omega, Longines, Ulysse Nardin and Panerai. Visit one our Kennedy stores in Melbourne, Sydney and Perth to buy the most desirable Swiss watches in the world.

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