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COVID-19 Update

Kennedy continues to provide customers with exceptional service and during these unique times, adhering to a safe working and shopping environment.

We are closely monitoring and following Government advice on cleanliness and safety guidelines for all our boutiques, including a maximum number of people in the boutique which is in accordance with physical distancing requirements.


VIC Update, 27 July 2021

We are excited to announce the reopening of our Melbourne Boutiques and we warmly welcome you back. Your safety is our top priority and we will continue to adhere to all Victorian Government guidelines and social distancing precautions. We recommend you book an appointment ahead of your visit. For all boutique trading hours and further details, click here.

NSW Update, July 2021

In line with the most recent developments, all Sydney boutiques will be closed for face-to-face appointments until Friday the 30th July, with updated trading hours here.

However, our boutique teams in both Victoria and New South Wales remain available to conduct consultations and field enquiries via phone, video and email. Selected boutiques will also remain available for click-and-collect services.

We look forward to welcoming you back into our boutiques.


SHOP ONLINE

Kennedy are delighted to provide online shopping for selected brands including IWC Schaffhausen, Panerai, Jaeger-LeCoultre, Piaget, Tudor and Ulysse Nardin.

Discover the latest luxury timepieces here.


Kennedy is also pleased to continue providing ‘contactless’ services to our customers with ongoing additional payment and delivery options. Please refer to our F.A.Q. below for further details.

 

F.A.Q

What payment is accepted by Kennedy?

Direct Deposit

Royal Pay (WeChat & AliPay)

Credit Card via NAB Online (Visa, Mastercard, Amex)

Where do you deliver to?

We deliver to all major cities within Australia.

How much is the delivery charge?

For purchases under $5,000 within a Metro area, shipping incurs a fee of $125 + GST. For outer suburbs, shipping is calculated for each order. For orders over $5,000 shipping is complimentary.

How long will delivery take?

A delivery time will be advised by our logistics department once the purchase is complete, however delivery will vary depending on the given address and current climate of events. We will do our utmost to ensure the highest delivery standard possible.

How do I track my package?

Our dedicated Kennedy Customer Service team will be able to provide up to date information on your delivery status. Please see below for contact details.

Tax Free and Layby Purchases

We have made adjustments to our tax free and layby offering. Please discuss with our dedicated team.

Returns

The Customer Service team will be in contact with you upon delivery. For change of mind returns, the cost of returning the product is at the expense of the customer.

Our dedicated Customer Service team are available Monday-Friday, from 9:00am-5:00pm.

For any further information, we welcome you to contact us at or by phone at +61 3 8614 1100.

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Welcome to the world of Kennedy, the world’s finest destination for luxury watches and jewellery. Kennedy prides itself on its selection of exquisite Swiss watch brands: Rolex, Patek Philippe, IWC Schaffhausen, Cartier, Panerai, Piaget, Vacheron Constantin, Jaeger-LeCoultre, Tudor, Omega, Longines, and Ulysse Nardin. Visit one our Kennedy stores in Melbourne, Sydney and Perth to buy the most desirable Swiss watches in the world.

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