Shipping & Returns
1. Change of mind
1.1. If for any reason you change your mind about your purchase of a product through this website, you have 14 days from the date you received your product to contact Kennedy to return the product in accordance with the returns process in clause 3. Kennedy will provide you with a full refund of the product provided the following conditions are met:
- you provide us with proof of purchase of the product;
- the product is in its original packaging and original condition;
- the product is not custom-made, personalised or altered;
- the product is unused; and
- the product has all security tags attached that are untampered and unbroken
1.2. If the product is returned and it does not meet the above conditions, we will send the product back to you.
1.3. The conditions in clause 1.1 (other than clause 1.1(a)) do not apply to products returned under clause 2.
2. Faulty goods
2.1. If the product you purchased through our website is faulty or does not correspond with your order, or we have failed to comply with a consumer guarantee under the Australian Consumer Law in relation to the product, will provide the applicable remedy below on the condition that you provide us with proof of purchase of the product and subject to the exclusions in clause 2.4.
2.2. If the issue with the product is major, we will, at your discretion, offer you:
- a full refund or a replacement product if you return the product to us in accordance with returns process in clause 3; or
- compensation for any loss in value if you choose to keep the product
2.3. If the issue with the product is minor, we will, at our discretion, offer:
- to repair the product within a reasonable time, or
- to replace the product; or
- provide you with a full refund
2.4. We will not provide a remedy to you if you have caused the product to become faulty, the product has been damaged or altered after it was delivered to you, the product has been used in an abnormal way, contrary to the product’s instructions manual or not maintained in accordance with the recommendations in the instructions manual.
3. Returns Process
3.1. If you wish to return a product for any reason, please contact our dedicated Customer Care Team at or via phone at +61 3 8614 1100 to organise the return. Kennedy will arrange for pick up of the product at no cost to you and you must comply with the returns instructions provided to you by Kennedy.
4. Australian Consumer Law