Boutique Manager

IWC Schaffhausen, Sydney | Full Time

We are seeking an experienced Boutique Manager to join our IWC Boutique, located at 84 King Street, Sydney. As a Boutique Manager, you will lead the boutique through the delivery of customer excellence, sales management and professional staff development.

About Kennedy:

Founded in 1976 by Louis and Martha Kennedy, Kennedy is a true Australian institution boasting one of the country’s most prestigious stable of brands including Rolex, Patek Philippe, IWC Schaffhausen, Panerai, Jaeger-LeCoultre, Piaget, Cartier, Tudor, Girard-Perregaux, Omega, Longines, Ulysse Nardin and Graff Diamonds. 

 

Key Responsibilities:

  • Manage the daily operations of store, including staff management, CRM Management, and stock inventory
  • Lead, develop and motivate your team to ensure high performance
  • Drive sales and achieve targets for the boutique
  • Ensure all customers’ dealings are managed efficiently, are effective and solutions are always sought, to more than satisfy clients queries or concerns
  • Understand the level of service and attention to detail that is required when working with a luxury brand and innately understand etiquette and the lifestyle of Kennedy clients
  • Administration duties including all reporting on sales, developing daily and monthly reports, stock control and general ad hoc duties
  • Maintain presence in the boutique through effective floor management, and ensure staff coverage in all areas of the store as needed
  • Ensure visual merchandising standards are adhered to

 

Requirements:

  • Experience in a luxury retail environment, watch experience highly regarded
  • Previous experience in a management role with demonstrated ability to inspire a team through motivational leadership
  • Demonstrated ability to drive a team to reach and exceed sales targets
  • Experience building client relationships and establishing a VIP customer base
  • Exceptional organisational and decision-making skills that focus’ on process and attention to detail
  • Ability to work late nights and weekends
  • Full work rights in Australia
  • If progressed, your application will be subject to background checks including probity checks

Benefits:

  • A company that promotes work/life balance
  • Strong and supportive head office and management team to build on your luxury career
  • A competitive base salary and lucrative commission structure

Boutique Manager

IWC Schaffhausen, Sydney | Full Time

We are seeking an experienced Boutique Manager to join our IWC Boutique, located at 84 King Street, Sydney. As a Boutique Manager, you will lead the boutique through the delivery of customer excellence, sales management and professional staff development.

Published on 8 May 2020