Customer Care Consultant - Melbourne Head Office

Full Time

We have a wonderful opportunity for three full-time Customer Care Consultants to join our friendly Customer Care Team in our Melbourne Head Office.

As a Customer Care Consultant, you will have a positive, customer-centric focus to deliver solutions that exceed our clients’ expectations. As this role requires exceptional client communication and involves a high volume of administrative tasks, attention to detail and excellent organisational skills are essential for success.

About Kennedy:

 

Founded in 1976 by Louis and Martha Kennedy, Kennedy is a true Australian institution boasting one of the country’s most prestigious stable of brands including Rolex, Patek Philippe, IWC Schaffhausen, Panerai, Jaeger-LeCoultre, Piaget, Cartier, Tudor, Girard-Perregaux, Omega, Longines, Ulysse Nardin and Graff Diamonds.

Reporting to the Customer Care Manager, your responsibilities will include the following:

  • Be the primary point of contact for Kennedy Customer Care
  • Manage and respond to client enquiries and concerns across email and phone in line with Customer Care policies and procedures
  • Respond accurately and efficiently to enquiries and requests for brand and product information, stock availability, pricing, deliveries, returns etc.
  • Ensure any complaints or concerns are resolved promptly, or escalated to the Customer Care Manager where required
  • Provide clients with regular updates in regard to their online and over the phone purchases, such as payment confirmation, dispatch notification, delivery confirmation etc.
  • Liaise with boutique staff to ensure online and over the phone transactions are processed with precision and packaged accordingly
  • Maintain and update the Kennedy client database with relevant information as needed
  • Develop and maintain product knowledge and be committed to ongoing training to provide accurate product information and recommendations to clients

 

Requirements:

  • A passion for timepieces and jewellery
  • Demonstrated experience working in luxury sales in a client facing or customer service role
  • Full-time availability Monday – Friday, with the view to work Saturdays on a rotational basis in the future
  • A dynamic and enthusiastic individual  
  • Customer centric and solutions oriented to ensure all customer matters are dealt with effectively and efficiently
  • Excellent verbal and written communication skills
  • Strong organisational skills and ability to prioritise tasks
  • Ability to work in a fast paced and ever-changing environment

 

Benefits:

  • Join Kennedy in our vision to create ‘Exceptional Experiences Everyday’
  • Positive team culture 
  • Competitive salary base + superannuation

Customer Care Consultant - Melbourne Head Office

Full Time

We have a wonderful opportunity for three full-time Customer Care Consultants to join our friendly Customer Care Team in our Melbourne Head Office.

As a Customer Care Consultant, you will have a positive, customer-centric focus to deliver solutions that exceed our clients’ expectations. As this role requires exceptional client communication and involves a high volume of administrative tasks, attention to detail and excellent organisational skills are essential for success.

Published on 28 August 2020